Grievance Redressal

Customer centricity is one of the core values of Hinduja Housing Finance. We believe that, Customer Experience is the important factor to keep the customers happy and thereby ensuring a long lasting relationship with the Hinduja Housing Finance.

Grievance expressed by customer serves as feedback mechanism for bringing about improvement in quality of service delivered to customers. Hinduja Housing Finance’s Grievance Redressal Policy has been formulated in line with regulator guidelines on Customer Service.

Customers are requested to follow the process below

Level 1.
In case of any grievances, the Customers may contact the Branch Manager/Zonal Heads/Area Heads at the respective branches, where they have taken the loan, in writing, through email or by post / courier. A Complaint Register is also made available at our branches for the Customers to record their complaint in writing. Any complaint(s) received directly by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch(es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office. Our Company will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any.

Level 2.
In case the response is unsatisfactory, the customers may approach the Grievance Redressal Officer as per the details furnished here under:

Venkatesh.R No. 167-169, 2nd Floor, Anna Salai, Saidapet,
Chennai – 600015

044 30081649

Level 3.
In case, the customer does not receive a response from the Company within 30 days or is dissatisfied with the response received, the Customer may also approach the Complaint Redressal Cell of National Housing Bank by lodging a complaint in online mode at or may write to National Housing Bank. Complaint Redressal Cell Department of Regulation & Supervision. National Housing Bank. 4th Floor, Core 5A, India Habitat Centre, Lodhi Road. New Delhi - 110 003 in prescribed format available at

Notice Board incorporating the details of Nodal Officer / NHB to address / escalate the complaints have been displayed at all our branches / offices.