In case of any grievances, the Customers may contact the Branch Manager/Zonal Heads/Area Heads at the respective branches, where they have taken the loan, in writing, through email or by post / courier. A Complaint Register is also made available at our branches for the Customers to record their complaint in writing.
Any complaint(s) received directly by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch(es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office. Our Company will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any.
In case the response is unsatisfactory, the customers may approach the Grievance Redressal Officer as per the details furnished here under:
No. 27-A, Developed Industrial Estate, Guindy,
Chennai – 600032.
In case, the customer does not receive response from the Company within 30 days or is dissatisfied with the response received, the Customer may also approach the Complaint Redressal Cell of National Housing Bank by lodging a complaint in online mode at https://grids.nhbonline.org.in or in offline mode by writing, in the prescribed format available here, to the below address;
Complaint Redressal Cell
Department of Regulation & Supervision,
National Housing Bank,
4th Floor,Core 5A,India Habitat Centre,
Lodhi Road,New Delhi — 110.
Notice Board incorporating the details of Nodal Officer / NHB to address / escalate the complaints have been displayed at all our branches / offices.